General shipping conditions
We process online orders as soon as possible and in any case within 48 hours after receiving your order. Your order will be shipped directly from Wild Heart Free Soul Warehouse in Berlin.
We ship Tuesday, Wednesday and Thursday with DHL, DPD and UPS.
Shipping charges
Orders over 150€ are free of charge within Germany and the EU!
International shipping is calculated in Euro and does not include import duties, which may apply depending on the country and shipping address. Please check the customs fees in your country before you buy.
Deliveries domestic (Germany):
- Value of goods up to 150 € = 5,00 €
- Value of goods over 200 € = free of charge
Deliveries EU:
Value of goods up to 200 € = 20 €
Value of goods from 200 € = free of charge
Deliveries rest of Europe, Switzerland & Great Britain:
Value of goods up to 200 € = 40 €
Value of goods between 201€ - 999€ = 70€
Value of goods from 1000€ = 100€
Deliveries USA:
Upon request
Shipping time
For all EU orders we ship with DHL Standard. For express delivery please contact us by email to [email protected].
Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) will take place within 3 - 5 days, for EU deliveries within 5 - 18 days after conclusion of the contract (in case of agreed prepayment after the date of your payment instruction). International delivery can take up to 5 weeks.
Please note that there is no delivery on Sundays and holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.
In case of self-collection, we will inform you by e-mail about the provision of the goods and the collection options. In this case, no shipping costs will be charged.